Lemon Cranberry Wax Melts

Shipping Rates

We offer a variety of shipping options to meet your needs. The shipping cost for your order will be calculated at checkout based on the shipping method you select and the weight of your order.

 

Domestic Shipping

We offer the following shipping options for domestic orders:

Standard Shipping: Orders typically arrive within 5 - 14 business days.
Expedited Shipping: Orders typically arrive within 3 - 4 business days.

International Shipping

We do not offer international shipping at the moment.

 

Order Processing

Orders are typically processed within 1 - 2 business days. Please allow an additional 24 - 48 hours for processing during peak periods.

 

Shipping Confirmation

Once your order has been processed, you will receive a shipping confirmation email with tracking information. Orders are typically shipped Monday through Friday between 9:00 AM and 5:00 PM EST.

 

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us immediately at info@kushioncandles.com. We will work with you to resolve the issue.

 

Shipping Address

Please ensure that your shipping address is correct when placing your order. We are not responsible for orders that are shipped to incorrect addresses.

We appreciate your understanding and cooperation.

At Kushion Candles, we want you to be completely satisfied with your purchase. However, due to the nature of our products, we have some restrictions on returns and exchanges.

Unused Candles:

We will gladly accept returns of unused candles within 7 days of purchase.
Candles must be in their original, unopened packaging.
You will be responsible for return shipping costs.
Once we receive and inspect the returned candle(s), we will issue a full refund (minus original shipping costs) to your original method of payment.

Damaged Candles:

If your candle arrives damaged in transit, please contact us immediately of receipt with photos of the damage.
We will ship you a replacement candle or issue a full refund at your discretion.

Used Candles:

Unfortunately, we cannot accept returns of used candles.
Non-Returnable Items:

Sale items are considered final sale.

Return Process:

To initiate a return, please contact us at info@kushioncandles.com with your order number and reason for return. We will provide you with a return shipping label (for damaged items only) and instructions on how to return your candle(s). Please pack the candle(s) securely in the original packaging (if possible) to prevent further damage during shipping.

Questions:

If you have any questions about our return policy, please don't hesitate to contact us at info@kushioncandles.com.

Please Note:

We reserve the right to modify this return policy at any time without prior notice.

By placing an order with Kushion Candles, you agree to the terms of this return policy.

What shipping carriers do you use?

We use a variety of shipping carriers, including USPS, UPS, and FedEx.

Can I track my order?

Yes, you can track your order using the tracking information that is provided in your shipping confirmation email.

What if I am not home when my order is delivered?

Most carriers will leave a notice if you are not home when your order is delivered. You can then contact the carrier to arrange a redelivery.

 

What is your return policy?

We are happy to accept returns for items that are unused and undamaged with labels still attached within 7 days of purchase. Please contact us at info@kushioncandles.com to initiate a return.

 

What if I received a damaged item?

If you received a damaged item, please contact us immediately at info@kushioncandles.com. We will work with you to resolve the issue. Please refer to our return policy for more information.

Wax Melt Care Instructions

Here are some key things to remember to get the most out of your wax melts and ensure safe use:

Safety First:

• Keep it out of reach: Store wax melts and wax warmers out of reach of children and pets.expand_more
• Never leave unattended: Always turn off or extinguish your wax warmer when you leave the room.
• Heat resistant surface: Place the warmer on a stable, heat-resistant surface away from flammable objects.expand_more
• Don't touch the hot burner: The warmer will get hot during use. Avoid touching it while it's on.
• No metal utensils: Don't use metal objects to remove wax from the warmer, it can scratch or damage the dish.

Using Your Wax Melts:

• Start fresh: Before adding new wax melts, remove any leftover wax from the warmer dish.expand_more
• Less is more: Don't overfill the wax warmer dish.expand_more
• Reactivate the scent: You can usually reuse a wax melt until the fragrance fades.expand_more
• Change it up: When it's time for a new scent, allow the wax to cool and solidify before removing it.exclamation

Storing Your Wax Melts:

• Cool and dry: Keep your wax melts in a cool, dry place away from direct sunlight and heat sources.expand_more
• Light matters: Sunlight can fade the color of wax melts, so keep them in a dark container.expand_more
• Seal it tight: Store unused wax melts in their original packaging or an airtight container to keep dust out and fragrances strong.

Extra Tips:

• For a stronger scent throw, use more wax melts in a larger room.
• Consider the melt time of your wax melts and adjust burning time accordingly.
• Never add water to the wax warmer dish.expand_more

By following these simple care instructions, you can enjoy your wax melts safely and extend their lifespan.