Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

What shipping carriers do you use?

Accepted Answer

We use a variety of shipping carriers, including USPS, UPS, and FedEx.

Question 5

Can I track my order?

Accepted Answer

Yes, you can track your order using the tracking information that is provided in your shipping confirmation email.

Question 6

What if I am not home when my order is delivered?

Accepted Answer

Most carriers will leave a notice if you are not home when your order is delivered. You can then contact the carrier to arrange a redelivery.

Question 7

What is your return policy?

Accepted Answer

We are happy to accept returns for items that are unused and undamaged with labels still attached within 7 days of purchase. Please contact us at info@kushioncandles.com to initiate a return.

Question 8

What if I received a damaged item?

Accepted Answer

If you received a damaged item, please contact us immediately at info@kushioncandles.com. We will work with you to resolve the issue. Please refer to our return policy for more information.

Frequently Asked Questions